At Offspring Recreational Products Inc. we understand that you want your products as soon as physically possible and we are dedicated to do all we can to see that your needs are met.
When stock is available, orders should be processed and shipped within 1-2 business days, from that point it is the responsibility of the carrier and delivery time will depend on destination and service level selected.
We will attempt to notify customers when items are not in stock, but we are not obligated to do so. If you have any concern about your order, you are free to call our customer service line at 1-877-7 GO JUMP (746-5867). We will require your name, phone number and the order number listed in your e-mail order confirmation.
In the case of orders shipped by UPS, customers providing their e-mail address will be notified by an e-mail message from “Quantum View” regarding the status of their shipment (ship date, ETA and tracking numbers)
All returns require previous authorization (which can be requested through our customer service line at 1-877-7 GO JUMP (746-5867). Returns are subject to a 15% restocking fee and shipping fees (to and from) are not compensated. In the case that a return is required due to our error, the 15% fee will be waived and shipping fees will be paid by Offspring Recreational Products Inc.